Privacy Policy

Effective Date: 01/10/2025

1. About Us

This mobile application (“the App”) is provided by Sovereign Wines Ltd (“we”, “us”, “our”).
We supply wine to trade customers and use the App to make ordering easier.

You can contact us about privacy at:
Email: info@sovereignwines.co.uk
Address: Unit D, Pitts Cleave Industrial Estate, Tavistock, PL19 0PW

2. Information We Collect

We only collect the minimum personal data required for customers to use the App:

  • Identity details: name (linked to your existing customer account)

  • Contact details: mobile number (used for login and account security)

  • Technical data: device type, operating system, IP address (for security and fraud-prevention)

  • Order data: the products you view and order through the App.

We do not access your photo library, camera, or other personal content unless you expressly choose to use such a feature (for example, to upload a photo to support an order).

3. How We Use Your Information

We use your information to:

  • Authenticate you as an existing trade customer

  • Manage and fulfil your orders

  • Provide customer support and respond to your queries

  • Improve the performance and security of the App

  • Comply with our legal and tax obligations.

We never sell your personal data.

4. Legal Basis

We process your personal data:

  • To perform our contract with you (fulfilling orders)

  • To comply with legal obligations (e.g. tax and audit)

  • For our legitimate interests (keeping the App secure, improving our services).

5. Sharing Your Information

We share data only with trusted service providers who help us run the App, such as:

  • Firebase Authentication for secure login

  • Odoo ERP for order processing and account management

  • Cloud hosting, analytics, and IT support providers.

All providers are bound by data-processing agreements and may only use your data to deliver the services to us.

6. International Transfers

If we transfer your personal data outside the UK or EEA, we ensure appropriate safeguards (for example, UK approved standard contractual clauses).

7. Data Retention

We keep your data only as long as necessary to manage your account and meet legal obligations (typically seven years after your last order, unless we must keep it longer for tax or regulatory reasons).

8. Your Rights

You have the right to:

  • Access, correct or delete your personal data

  • Object to certain processing or request restriction

  • Request a copy of your data in portable form

  • Complain to the UK Information Commissioner’s Office (ICO).

To exercise these rights, contact us at [insert email].

9. Security

We take reasonable technical and organisational measures to protect your data against loss, misuse, unauthorised access, disclosure, alteration or destruction.

10. Updates to This Policy

We may update this Privacy Policy from time to time.
We will notify you of significant changes within the App or by email.